🌿 7C Return & Exchange Policy 🌿

Thank you for choosing 7Cascades! We are dedicated to ensuring your satisfaction and maintaining a sustainable environment. Here's everything you need to know about our Return & Exchange Policy:

 30-Day Exchange Guarantee

You have 30 days to request a dispute or exchange after receiving your item. We focus on a "same item exchange" policy to save you unnecessary costs and reduce our carbon footprint. This is a flexible exchange method that offers a hassle-free option that ensures you get a one-to-one replacement without incurring additional expenses like shipping and customs duties. Any issues caused on our side will be fully addressed. 

 

🛠️ Eligibility Requirements

To qualify for an exchange, you must meet the following criteria:

• The item arrives damaged or has any defects.
• The item does not arrive within the expected time frame.

Please note:

• Items with missing parts or packaging may not be eligible for exchange. This will be evaluated on a case-by-case basis.
• Damage caused by the user or issues beyond our control (e.g., natural disasters, customs holds, providing wrong delivery address) are might not eligible for exchange.

📝 Evidence Requirement:
For defective products, please provide clear images or, ideally, a video illustrating the issue.

 

🌍 Sustainability Commitment

By offering same-item exchanges, we reduce unnecessary shipping and packaging waste. Together, we can help protect our planet while ensuring you receive a quality product.

 ⚠️If you cancel the order before it ships, we offer a full refund regardless of any conditions.

⚠️ Abuse Prevention Policy

To maintain fairness and prevent misuse:

• Only one exchange per item per purchase is allowed.
• We reserve the right to refuse exchanges if we detect abuse patterns (e.g., frequent exchange requests from the same customer) or something.

📦 How to Request an Exchange

1. Contact us at sevencascades.store@gmail.com within 30 days of receiving your item.
2. Include your order number and evidence (clear photos/videos) of the issue.
3. We’ll guide you through the next steps for the replacement process.

Important Notes:

• Items sent back to us without prior approval will not be accepted.
• We do not offer cash refunds or accept returns. Instead, we provide a free replacement or a super exclusive discount (30%-50%) on your next order.
• Refunds are only processed in exceptional cases.

🤝 Our Promise:

We’re committed to ensuring a smooth, worry-free experience. Your relaxation and satisfaction are our top priorities! Feel free to reach out with any questions—we’re here to help! 🌟

Contact: sevencascades.store@gmail.com